FAQ Category: Telkom
As we do not know the exact date that your SIM will be activated, we will invoice you on the date of sign up based on the current date up to the end of the current month (prorata). Once your SIM activates we will credit the invoice issued on sign up and re-invoice from the …
Yes, should you cancel your LTE package(with Router Promo) in less than 6 months from signup date, or your account falls into arrears, you will automatically be charged a cancellation fee of R999. Should you decide to cancel your SIM Only package, a calendar months’ notice is required.
Yes, top-ups are available in the Client Control Panel.
You can easily check your data usage at any time via your Client Control Panel.
In-bundle Anytime data will roll over for up to 60 days within a Calendar Month. Unused Night Surfer data and Bonus Data does not roll over.
All LTE packages are charged pro-rata. So, if you sign up halfway through the month you will pay half the monthly fee and receive half the data for the rest of the month.
Yes. All LTE packages can be upgraded or downgraded via your Client Control Panel. Note that package changes will only be effective on the 1st of the following month, regardless of when in the month the request is made or whether it is an upgrade or downgrade. This is a restriction from our provider.
Your SIM card should be active within 30 minutes after delivery. In extreme cases it can take up to 72 hours, but this is highly unlikely. Should you have trouble connecting after 30 minutes, please reboot your device and try to connect again. Please contact our support team if you do not have a connection …
We will preconfigure the LTE device that is shipped with your Telkom LTE SIM card – so you do not need to change any APN settings.
Maximum of 3 orders per legal entity (business or individual).