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Tag: SLA

SLA

Showing all 8 results

  • 5 Hour - SLA Retainer Agreement

    5 hours IT support per week @ R350.00 per hour

    Services / Benefits:

    Include but are not limited to:

    • Computer set-up
    • Email set-up
    • Software Administration:
      • Includes software license procurement and administration
      • Obtaining and Installing of antivirus Microsoft and Windows software and all applicable updates
    • Virus and malware removal
    • Network set up and enhancements
    • Network and computer troubleshooting
    • Router setup and troubleshooting
    • Printer setup and troubleshooting
    • General IT work and consulting

    The client will determine work priority; however, the Service Provider, based on the
    unique project at hand, will determine the specific course of action to complete the
    work. Actual services will be performed via remote access during normal business
    hours on weekdays whenever possible but may take place at the client location, as
    required.

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  • 10 hours IT support per week @ R345.00 per hour

    Services / Benefits:

    Include but are not limited to:

    • Computer set-up
    • Email set-up
    • Software Administration:
      • Includes software license procurement and administration
      • Obtaining and Installing of antivirus Microsoft and Windows software and all applicable updates
    • Virus and malware removal
    • Network set up and enhancements
    • Network and computer troubleshooting
    • Router setup and troubleshooting
    • Printer setup and troubleshooting
    • General IT work and consulting

    The client will determine work priority; however, the Service Provider, based on the
    unique project at hand, will determine the specific course of action to complete the
    work. Actual services will be performed via remote access during normal business
    hours on weekdays whenever possible but may take place at the client location, as
    required.

    Add to basket
  • 15 hours IT support per week @ R340.00 per hour

    Services / Benefits:

    Include but are not limited to:

    • Computer set-up
    • Email set-up
    • Software Administration:
      • Includes software license procurement and administration
      • Obtaining and Installing of antivirus Microsoft and Windows software and all applicable updates
    • Virus and malware removal
    • Network set up and enhancements
    • Network and computer troubleshooting
    • Router setup and troubleshooting
    • Printer setup and troubleshooting
    • General IT work and consulting

    The client will determine work priority; however, the Service Provider, based on the
    unique project at hand, will determine the specific course of action to complete the
    work. Actual services will be performed via remote access during normal business
    hours on weekdays whenever possible but may take place at the client location, as
    required.

    Add to basket
  • 20 hours IT support per week @ R335.00 per hour

    Services / Benefits:

    Include but are not limited to:

    • Computer set-up
    • Email set-up
    • Software Administration:
      • Includes software license procurement and administration
      • Obtaining and Installing of antivirus Microsoft and Windows software and all applicable updates
    • Virus and malware removal
    • Network set up and enhancements
    • Network and computer troubleshooting
    • Router setup and troubleshooting
    • Printer setup and troubleshooting
    • General IT work and consulting
    • Server Installations
    • Server Administration

    The client will determine work priority; however, the Service Provider, based on the
    unique project at hand, will determine the specific course of action to complete the
    work. Actual services will be performed via remote access during normal business
    hours on weekdays whenever possible but may take place at the client location, as
    required.

    Add to basket
  • 25 hours IT support per week @ R330.00 per hour

    Services / Benefits:

    Include but are not limited to:

    • Computer set-up
    • Email set-up
    • Software Administration:
      • Includes software license procurement and administration
      • Obtaining and Installing of antivirus Microsoft and Windows software and all applicable updates
    • Virus and malware removal
    • Network set up and enhancements
    • Network and computer troubleshooting
    • Router setup and troubleshooting
    • Printer setup and troubleshooting
    • General IT work and consulting
    • Server Installations
    • Server Administration

    The client will determine work priority; however, the Service Provider, based on the
    unique project at hand, will determine the specific course of action to complete the
    work. Actual services will be performed via remote access during normal business
    hours on weekdays whenever possible but may take place at the client location, as
    required.

    Add to basket
  • 30 hours IT support per week @ R325.00 per hour

    Services / Benefits:

    Include but are not limited to:

    • Computer set-up
    • Email set-up
    • Software Administration:
      • Includes software license procurement and administration
      • Obtaining and Installing of antivirus Microsoft and Windows software and all applicable updates
    • Virus and malware removal
    • Network set up and enhancements
    • Network and computer troubleshooting
    • Router setup and troubleshooting
    • Printer setup and troubleshooting
    • General IT work and consulting
    • Server Installations
    • Server Administration

    The client will determine work priority; however, the Service Provider, based on the
    unique project at hand, will determine the specific course of action to complete the
    work. Actual services will be performed via remote access during normal business
    hours on weekdays whenever possible but may take place at the client location, as
    required.

    Add to basket
  • 35 hours IT support per week @ R320.00 per hour

    Services / Benefits:

    Include but are not limited to:

    • Computer set-up
    • Email set-up
    • Software Administration:
      • Includes software license procurement and administration
      • Obtaining and Installing of antivirus Microsoft and Windows software and all applicable updates
    • Virus and malware removal
    • Network set up and enhancements
    • Network and computer troubleshooting
    • Router setup and troubleshooting
    • Printer setup and troubleshooting
    • General IT work and consulting
    • Server Installations
    • Server Administration

    The client will determine work priority; however, the Service Provider, based on the
    unique project at hand, will determine the specific course of action to complete the
    work. Actual services will be performed via remote access during normal business
    hours on weekdays whenever possible but may take place at the client location, as
    required.

    Add to basket
  • 40 hours IT support per week @ R315.00 per hour

    Services / Benefits:

    Include but are not limited to:

    • Computer set-up
    • Email set-up
    • Software Administration:
      • Includes software license procurement and administration
      • Obtaining and Installing of antivirus Microsoft and Windows software and all applicable updates
    • Virus and malware removal
    • Network set up and enhancements
    • Network and computer troubleshooting
    • Router setup and troubleshooting
    • Printer setup and troubleshooting
    • General IT work and consulting
    • Server Installations
    • Server Administration

    The client will determine work priority; however, the Service Provider, based on the
    unique project at hand, will determine the specific course of action to complete the
    work. Actual services will be performed via remote access during normal business
    hours on weekdays whenever possible but may take place at the client location, as
    required.

    Add to basket