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Tag: Support

Support

Showing all 10 results

  • 5 Hour - SLA Retainer Agreement

    5 hours IT support per week @ R350.00 per hour

    Services / Benefits:

    Include but are not limited to:

    • Computer set-up
    • Email set-up
    • Software Administration:
      • Includes software license procurement and administration
      • Obtaining and Installing of antivirus Microsoft and Windows software and all applicable updates
    • Virus and malware removal
    • Network set up and enhancements
    • Network and computer troubleshooting
    • Router setup and troubleshooting
    • Printer setup and troubleshooting
    • General IT work and consulting

    The client will determine work priority; however, the Service Provider, based on the
    unique project at hand, will determine the specific course of action to complete the
    work. Actual services will be performed via remote access during normal business
    hours on weekdays whenever possible but may take place at the client location, as
    required.

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  • 10 hours IT support per week @ R345.00 per hour

    Services / Benefits:

    Include but are not limited to:

    • Computer set-up
    • Email set-up
    • Software Administration:
      • Includes software license procurement and administration
      • Obtaining and Installing of antivirus Microsoft and Windows software and all applicable updates
    • Virus and malware removal
    • Network set up and enhancements
    • Network and computer troubleshooting
    • Router setup and troubleshooting
    • Printer setup and troubleshooting
    • General IT work and consulting

    The client will determine work priority; however, the Service Provider, based on the
    unique project at hand, will determine the specific course of action to complete the
    work. Actual services will be performed via remote access during normal business
    hours on weekdays whenever possible but may take place at the client location, as
    required.

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  • 15 hours IT support per week @ R340.00 per hour

    Services / Benefits:

    Include but are not limited to:

    • Computer set-up
    • Email set-up
    • Software Administration:
      • Includes software license procurement and administration
      • Obtaining and Installing of antivirus Microsoft and Windows software and all applicable updates
    • Virus and malware removal
    • Network set up and enhancements
    • Network and computer troubleshooting
    • Router setup and troubleshooting
    • Printer setup and troubleshooting
    • General IT work and consulting

    The client will determine work priority; however, the Service Provider, based on the
    unique project at hand, will determine the specific course of action to complete the
    work. Actual services will be performed via remote access during normal business
    hours on weekdays whenever possible but may take place at the client location, as
    required.

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  • 20 hours IT support per week @ R335.00 per hour

    Services / Benefits:

    Include but are not limited to:

    • Computer set-up
    • Email set-up
    • Software Administration:
      • Includes software license procurement and administration
      • Obtaining and Installing of antivirus Microsoft and Windows software and all applicable updates
    • Virus and malware removal
    • Network set up and enhancements
    • Network and computer troubleshooting
    • Router setup and troubleshooting
    • Printer setup and troubleshooting
    • General IT work and consulting
    • Server Installations
    • Server Administration

    The client will determine work priority; however, the Service Provider, based on the
    unique project at hand, will determine the specific course of action to complete the
    work. Actual services will be performed via remote access during normal business
    hours on weekdays whenever possible but may take place at the client location, as
    required.

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  • 25 hours IT support per week @ R330.00 per hour

    Services / Benefits:

    Include but are not limited to:

    • Computer set-up
    • Email set-up
    • Software Administration:
      • Includes software license procurement and administration
      • Obtaining and Installing of antivirus Microsoft and Windows software and all applicable updates
    • Virus and malware removal
    • Network set up and enhancements
    • Network and computer troubleshooting
    • Router setup and troubleshooting
    • Printer setup and troubleshooting
    • General IT work and consulting
    • Server Installations
    • Server Administration

    The client will determine work priority; however, the Service Provider, based on the
    unique project at hand, will determine the specific course of action to complete the
    work. Actual services will be performed via remote access during normal business
    hours on weekdays whenever possible but may take place at the client location, as
    required.

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  • 30 hours IT support per week @ R325.00 per hour

    Services / Benefits:

    Include but are not limited to:

    • Computer set-up
    • Email set-up
    • Software Administration:
      • Includes software license procurement and administration
      • Obtaining and Installing of antivirus Microsoft and Windows software and all applicable updates
    • Virus and malware removal
    • Network set up and enhancements
    • Network and computer troubleshooting
    • Router setup and troubleshooting
    • Printer setup and troubleshooting
    • General IT work and consulting
    • Server Installations
    • Server Administration

    The client will determine work priority; however, the Service Provider, based on the
    unique project at hand, will determine the specific course of action to complete the
    work. Actual services will be performed via remote access during normal business
    hours on weekdays whenever possible but may take place at the client location, as
    required.

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  • 35 hours IT support per week @ R320.00 per hour

    Services / Benefits:

    Include but are not limited to:

    • Computer set-up
    • Email set-up
    • Software Administration:
      • Includes software license procurement and administration
      • Obtaining and Installing of antivirus Microsoft and Windows software and all applicable updates
    • Virus and malware removal
    • Network set up and enhancements
    • Network and computer troubleshooting
    • Router setup and troubleshooting
    • Printer setup and troubleshooting
    • General IT work and consulting
    • Server Installations
    • Server Administration

    The client will determine work priority; however, the Service Provider, based on the
    unique project at hand, will determine the specific course of action to complete the
    work. Actual services will be performed via remote access during normal business
    hours on weekdays whenever possible but may take place at the client location, as
    required.

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  • 40 hours IT support per week @ R315.00 per hour

    Services / Benefits:

    Include but are not limited to:

    • Computer set-up
    • Email set-up
    • Software Administration:
      • Includes software license procurement and administration
      • Obtaining and Installing of antivirus Microsoft and Windows software and all applicable updates
    • Virus and malware removal
    • Network set up and enhancements
    • Network and computer troubleshooting
    • Router setup and troubleshooting
    • Printer setup and troubleshooting
    • General IT work and consulting
    • Server Installations
    • Server Administration

    The client will determine work priority; however, the Service Provider, based on the
    unique project at hand, will determine the specific course of action to complete the
    work. Actual services will be performed via remote access during normal business
    hours on weekdays whenever possible but may take place at the client location, as
    required.

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  • Onsite IT Support

    Callouts are billed at R350.00 for the callout and the first hours labour and is charged per hour or part thereof afterwards.

    Travel fees will not be applicable for callouts within a 50km Radius of Bloemfontein anything outside of that radius will be charged at R7.28 per kilometer according to AA rates.

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  • Remote IT Support

    Remote support is billed at R150.00 for first hours labour and is charged R150.00 per hour or part thereof afterwards.
    In the case of power failures or incase your internet is not working, remote support in this instance will not be possible and a Onsite inspection will be recommended.

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