Archives: FAQs
Telkom LTE
Telkom LTE is a best effort service with no minimum service levels offered. Speeds will differ according to the type of connection made. Average speeds within the specified coverage areas range between 10Mbps and 50Mbps. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, …
MTN Fixed LTE
MTN Fixed LTE MTN Fixed LTE is a best effort service with no minimum service levels offered. Speeds will differ and no minimum speeds are guaranteed. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property. The service …
Is there a cancellation policy?
Yes, should you cancel your Fixed LTE package (with Router Promo) in less than 6 months from signup date, or your account falls into arrears, you will automatically be charged a cancellation fee of R999. Should you decide to cancel your SIM Only package, a calendar months’ notice is required.
How do I view my data usage?
You can easily check your data usage at any time via your Client Control Panel, Here. Please be sure to use your LTE login details that was provided upon signup
Does unused data roll over at the end of the month?
In-bundle Anytime data will roll over for up to 60 days within a Calendar Month. Unused Night Time data and Bonus Data does not roll over.
What happens if I sign up in the middle of the month?
All Fixed LTE packages are charged pro-rata. So, if you sign up halfway through the month you will pay half the monthly fee and receive half the data for the rest of the month.
Can I upgrade or downgrade my service?
Yes. All Fixed LTE packages can be upgraded or downgraded via your Client Control Panel. Note that package changes will only be effective on the 1st of the following month, regardless of when in the month the request is made or whether it is an upgrade or downgrade. This is a restriction from our provider.
Is the IP private or public?
MTN Fixed LTE will only provide a public dynamic IP address for their Fixed LTE service.
Do I need to change my APN settings?
If you order the LTE Router and SIM, we will preconfigure the LTE device that is shipped with your MTN Fixed LTE SIM – so you will not need to change any APN settings. If you order the SIM only, then you’ll need to change your APN settings using the details included in your welcome email.
Can I top-up?
Yes, top-ups are available in the Client Control Panel.